Exception.io intercepts your Salesforce errors, pulls the relevant code, and delivers actionable root-cause analysis — so your team can fix issues faster without digging through stack traces.
No manual uploads. No ticket creation. When your org throws an error, Exception.io gets to work immediately.
An Apex exception or Flow error occurs in your production org. The standard Salesforce error email is sent to our monitoring address.
We pull only the relevant classes, triggers, and flows from your org's metadata — never your business data.
The error and source code are analyzed against Salesforce best practices to pinpoint the root cause and contributing factors.
A detailed analysis record is written directly to a custom object in your org — ready for your developer to act on.
Exception.io gives your developers a clear starting point — the probable root cause, related components, and best-practice recommendations.
Our AI doesn't just look at the class that threw the error. It reasons about the full context — pulling triggers, helper classes, and flows on the same object to trace the actual root cause.
Every analysis is evaluated against a curated reference covering governor limits, bulkification, trigger frameworks, flow ordering, and scalability patterns — the same knowledge a senior Salesforce developer would apply.
Choose the level of support that fits your team. All plans include the core Exception.io error analysis platform.
Automated Apex & Flow error analysis
Per Salesforce production org
Technical Architect available for planning on demand.
Includes Exception.io Platform
Custom development & implementation
Scoped per engagement
What's failing silently in your org?
Try/catch blocks without proper error handling can swallow exceptions — meaning lost customer data right under your nose, failed integrations, and broken processes that never surface. No error email means no alert, no analysis, no awareness. This scan reviews all Apex in your org and identifies every silent failure point so you can decide what to surface and what to leave.
Custom code should always be a last resort.
Salesforce already offers powerful declarative tools out of the box — Flows, validation rules, permission sets, and more. Not every org needs custom Apex. We provide fractional admin services for teams that need hands-on configuration support without a full-time hire, or existing teams that need temporary reinforcement to keep up with demand.
Best for orgs that don't need custom Apex but still want hands-on support.
All plans and services except "Hands-On Fractional Technical Architect" and "Fractional Salesforce Admin" are advisory & diagnostic — Exception.io does not make changes to your org or data.
We built Exception.io with a strict separation between your business data and our analysis pipeline. Here's how we keep it that way.
We retrieve Apex classes, triggers, and Flow definitions — never records, contacts, opportunities, or any business data in your org. Our Connected App is scoped to metadata access only.
Retrieved source code is held in memory only for the duration of the analysis. Once complete, it's immediately discarded. We do not store your codebase on our infrastructure.
Exception.io cannot modify code, configurations, or data in your org. Our output is purely diagnostic — recommendations for your developers, never automated changes.
Fill out the form and we'll reach out to schedule your onboarding call. Setup takes about 30 minutes — we'll have you analyzing errors the same day.
30-minute setup via live call with your Salesforce admin.
Read-only access. We never touch your data or modify your org.
Work directly with California-based Salesforce developers.